Warranty & Returns
We stand behind every battery we sell. Learn about our warranty coverage, return policy, and how to file a claim.
1-Year Warranty
Every ELO battery is backed by a full 1-year manufacturer's warranty from the date of purchase.
30-Day Returns
Not satisfied? Return any unused battery within 30 days of delivery for a full refund — no questions asked.
Fast Support
Our team typically responds to warranty claims within 1 business day. We make the process simple and hassle-free.
Warranty Policy
What's Covered
- Defects in materials or workmanship
- Battery cells that fail to hold a charge under normal use
- Premature capacity loss (below 80% rated capacity within the warranty period)
- Faulty connectors, wiring, or housing from manufacturing
What's Not Covered
- Damage from misuse, drops, or exposure to water or extreme temperatures
- Normal wear and gradual capacity reduction over time
- Use in devices other than the specified compatible Dyson model
- Batteries purchased from unauthorized resellers
- Cosmetic damage that does not affect performance
Return Policy
- 30-day return window from the date of delivery
- Battery must be unused and in original packaging for a full refund
- Used batteries within 30 days may be eligible for exchange if defective
- Return shipping is covered by ELO for defective products
- Refunds are processed within 5-7 business days after we receive the return
How to File a Claim
- Fill out the warranty claim form below with your order details
- Describe the issue you're experiencing — photos are helpful
- Our team will review your claim and respond within 1 business day
- If approved, we'll send a prepaid return label or ship a replacement
Submit a Warranty Claim
Have a warranty concern? Fill out the form below and our team will get back to you as soon as possible.
